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  1. Do you offer artwork design services?
  2. Does XPRINT provide artwork proof checking services?
  3. What file format should I use to save my artwork?
  4. How do I send my artwork?
  5. Can I change my design after submitting it?
  6. Can I order my business card in other sizes?
  7. Will the color of my printed product match 100% to the original color of my artwork?
  8. Can I use XPRINT to print anything I want?

  1. Do you offer artwork design services?
    No. You have to create and upload your own design and we will do only the printing.

  2. Does XPRINT provide artwork proof checking services?
    No. You have to confirm the final artwork with your customer before uploading it to us for printing.

  3. What file format should I use to save my artwork?
    For all our products, we accept the artwork in:
    1. Adobe Illustrator (AI)
    2. Adobe Acrobat Document (PDF)
    3. Corel Draw (CDR)

  4. How do I send my artwork?
    You have to upload your file to us after you have login to our ePrinting System.

  5. Can I change my design after submitting it?
    YES. You can change your design by cancelling your order after you have submitted your artwork before 5.00 pm. on the same day and before printing in process.

    Call our Customer Service at +603 8955 5577 or "QUERY" on the order to cancel your order.

    Then, place your new order accordingly. You are encouraged to check your artwork thoroughly before submitting it for printing.

  6. Can I order my business card in other sizes?
    YES. We provide custom size for both Digital and Offset Business Cards. The business card size should be smaller than our maximum size which is 90mm x 54mm (actual size) else it will be considered as 2 units size.

    for business card size smaller than our minimum size which is 40mm x 40mm, please request for quotation.

  7. Will the color of my printed product match 100% to the original color of my artwork?
    NO. It is a known fact within the printing industry that 100% process color accuracy is not presently possible with the current print technology. Therefore, even if a printing company were to employ highly experienced personnel including the latest press technology, the outcome of color of the printed product will always differ from the original artwork. The level of difference however is subject from printing company to printing company.

  8. Can I use XPRINT to print anything I want?
    Yes you can, as long as what you are printing does not conflict with the Malaysian printing and publication law. XPRINT will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. XPRINT will not be responsible for any infringement of artwork content.

 
 
 
 
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