iso 9001:2008 | iso 14001:2004

 
 

  1. How do I pay for my order?
  2. How do I reload my ePrinting account?
  3. What is the recommended amount to reload into My XPRINT Account?
  4. What is the purpose of cash advance?
  5. Will I get an official receipt for my reload?
  6. Will I get any invoice for my order? And how will I get it?
  7. Will XPRINT invoice my customers?
  8. How do I report a billing error to XPRINT?

  1. How do I pay for my order?
    XPRINT is practicing prepaid system. In order to join as XPRINT Authorised Dealer, you need to deposit at least RM200 into your ePrinting account as your cash advance to begin with.
    Each time you make an order, the payment for it will be deducted from the cash advance in your ePrinting account. Therefore you must have sufficient funds in your account to pay for your order. You may top-up/reload your account anytime.

  2. How do I reload my ePrinting account?
    For Cash Deposit, 3rd Party Funds Transfer or cheque, please bank in or make cheque payable to XPRINT SDN. BHD. :

    1. Maybank, account number 512661005867
    2. Public Bank, account number 3145136535


    please upload your bank in slip via your ePrinting account.

  3. What is the recommended amount to reload into My XPRINT Account?
    There is no minimum reload amount. Extra charges for banking fees (if required) is to be borne by the Dealer.

  4. What is the purpose of cash advance?
    Cash Advance serves as advance payment for your future orders. Each time you make an order, payment for it will be deducted from the cash advance in your account. You can reload your account whenever necessary.

  5. Will I get an official receipt for my reload?
    You will be issued a receipt for every payment you make.

  6. Will I get any invoice for my order? And how will I get it?
    You will be issued an invoice for orders that are sent on a same day. It will be sent to you along with your goods. You can also trace your order and print your monthly statement by accessing your using your main account after you have login to ePrinting Solution.

  7. Will XPRINT invoice my customers?
    XPRINT only deals directly with Dealers. As such, we will only issue invoices to you and not to your customers.

  8. How do I report a billing error to XPRINT?
    Compose a xcare message in order to report the error. Describe the problem to us and we will get back to you as soon as possible.

 
 
 
 
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