iso 9001:2008 | iso 14001:2004

 
 

  1. Will I have to pay for the delivery of my goods?
  2. How will you deliver my goods?
  3. When will my goods arrive?
  4. Which areas does your delivery service cover?
  5. Can I collect my orders personally from your office?
  6. Can you send the orders to my customers?
  7. Does XPRINT guarantee on time delivery of my goods?
  8. What should I do if I don't receive my orders on time?
  9. What should I do if there's a mix up in my order and I receive another Dealer's goods?

  1. Will I have to pay for the delivery of my goods?
    No. We provide free delivery to any registered address in West Malaysia. You only pay for printing.

  2. How will you deliver my goods?
    All goods are delivered by our appointed courier services. XPRINT only works with reliable courier services that have good track records.

  3. When will my goods arrive?
    Please click here for process duration.

  4. Which areas does your delivery service cover?
    Our appointed courier service provider delivers to all states in Malaysia.

  5. Can I collect my orders personally from your office?
    Yes. You can collect your order after the production has been completed. please decide before placing the order. if you change your mind, one additional working day will be required for arrangement.

  6. Can you send the orders to my customers?
    No. We only deliver to our Dealers' doorstep. This is to allow you the option of repacking the goods before delivering it personally to your customers.

  7. Does XPRINT guarantee on time delivery of my goods?
    While we are committed to the timely delivery of goods to our Dealers, we cannot guarantee you 100% punctuality due to factors such as weather, emergencies and the efficiency of the courier service.

  8. What should I do if I don't receive my orders on time?
    Please file an order complaint (complain order) and tell us the problem and we'll try to solve it as soon as possible.

  9. What should I do if there's a mix up in my order and I receive another Dealer's goods?
    Please file an order complaint (complain order) and tell us the problem and we'll try to solve it as soon as possible.

 
 
 
 
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