home about xPrint about us how we do dealer benefits how to join awards & achievements equipments for prepress offset press digital press postpress green printing about green printing eco-friendly ink alcohol free printing eco-friendly products eco-box eco-calendar aqueous coating printing products full color offset press printing a4 booklet a5 booklet b5 booklet bookmark brochure business card desktop calendar flagline flyer folded business card folder gift box greeting card greeting tag hanging calendar 2018 ~ coming soon ~ pre-arranged hanging calendar sheet 2018 ~ coming soon ~ hardcover notebook islamic solat calendar 2018 ~ order ended ~ pre-arranged islamic solat calendar sheet 2018 ~ order ended ~ money packet ~ order ended ~ notepad letterhead paper bag postcard racing horse calendar 2018 ~ order ended ~ pre-arranged racing horse calendar sheet 2018 ~ order ended ~ tent card wall calendar wobbler full color digital printing (short run) a4 booklet a5 booklet business card flyer brochure full color label printing car sticker die cut label label / sticker (a5, a4, a3) label / sticker (90mm x 54mm) tattoo sticker warranty sticker full color plastic printing 3d card frosted plastic card plastic card plastic folder process duration xPrint dealership faq xprint dealership ePrinting account products orders artwork design billing & payment delivery contact us :: request for sample :: :: check price ::

answers for ...   xPrint dealership eprinting account products orders artwork design billing & payment delivery   iso 9001:2008 | iso 14001:2004     How do I activate my ePrinting accounts? How long does XPRINT take to reload my account? How do I login to my ePrinting accounts? How secure is my account? What should I do if I've forgotten my password? Can I have more than 1 account? How do I terminate my account or How can I withdraw from this Program? Is the balance in my account refundable upon termination of my account? What happens if my account is inactive for a period of time? How do I activate my ePrinting accounts? In order to activate your account, you need to pay a cash advance of RM200 (West Malaysia & East Malaysia) to XPRINT Sdn. Bhd. We are practicing prepaid system. The cash advance will be credited into your ePrinting account and all your orders will be debited accordingly. Fax or email the copy of your bank-in slip and sign-up confirmation printout to us if you're paying by cash or cheque through our bank. Upon receiving your bank-in slip and sign-up confirmation printout, we will notify you by email that your account has been activated. How long does XPRINT take to reload my account? Upon receiving your bank-in slip, your account will be reloaded within 15 - 20 minutes (working hour). How do I login to my ePrinting accounts? You have to login to our ePrinting Solution using the Dealer ID and password given by XPRINT. You are encouraged to change your password after login. How secure is my account? Your online transactions are done via a protected XPRINT server. We routinely check and update our security perimeters to ensure all information and data stored on our server is not compromised. What should I do if I've forgotten my password? Call our Customer Service at +603 8955 5577 to reset your password. Can I have more than 1 account? Yes. By default, XPRINT will create TWO accounts for all Dealers. The main account has the full access of all the features in ePrinting Solution. As for the second account (Staff's Account), it is mainly for your designers or staffs to upload the artwork. How do I terminate my account or How can I withdraw from this Program? If you wish to cancel your account, please send in your application via xcare of XPRINT ePrinting Solution. Is the balance in my account refundable upon termination of my account? Yes. All balance in your Dealer Online Account is refundable. We will send you a cheque by courier. RM 10 for west Malaysia or RM 20 for east Malaysia processing fee will be charged to your account. What happens if my account is inactive for a period of time? Your account balance will not be forfeited if your account is inactive for a period of time.

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